Privacy Policy of Madrid Football Facilities S.L.

Effective Date: October 13, 2026

1. Introduction and Company Information

This Privacy Policy explains how Madrid Football Facilities S.L. (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit or use our website felrixklim.click, contact us, request information, book or inquire about Soccer Point-related services, or otherwise interact with us.

Madrid Football Facilities S.L. is a Soccer Point business operating from:
Calle de Alcalá, 184, Madrid, Spain

We are committed to handling personal information in accordance with applicable Canadian privacy laws and generally accepted privacy principles, including transparency, accountability, and limited use of personal information.

2. Data Collection and Processing

We may collect the following categories of personal information, depending on how you interact with us:

  • Identification and contact information: name, email address, phone number, mailing address, and similar contact details.
  • Account or inquiry information: messages, booking requests, preferences, service inquiries, and correspondence.
  • Transaction information: payment-related details, billing records, and purchase or booking history, where applicable.
  • Technical information: IP address, browser type, device identifiers, operating system, pages visited, and access times.
  • Usage information: website interaction data, clickstream data, and service usage patterns.
  • Marketing preferences: opt-in or opt-out choices, communication preferences, and responses to promotions.

We collect personal information directly from you, automatically through our website and related technologies, and from third parties where permitted by law. We process personal information only to the extent necessary for the purposes described in this Policy.

3. Purpose of Data Processing

We use personal information for the following purposes:

  • To provide, operate, and manage our Soccer Point-related services and website;
  • To respond to inquiries, requests, and customer support communications;
  • To process bookings, registrations, payments, and related administrative functions;
  • To communicate important notices, confirmations, updates, and service information;
  • To personalize user experience and improve our services, content, and website functionality;
  • To conduct analytics, performance monitoring, and service enhancement;
  • To send marketing communications where permitted and, where required, with your consent;
  • To detect, prevent, and investigate fraud, misuse, security incidents, or unauthorized access;
  • To comply with legal obligations, regulatory requirements, and lawful requests;
  • To establish, exercise, or defend legal claims and protect our rights and interests.

4. Legal Basis for Processing

We process personal information in a manner consistent with applicable Canadian privacy laws and, where relevant, other applicable laws. Depending on the context, we rely on one or more of the following grounds:

  • Consent: where you have given clear permission for a specific purpose;
  • Contractual necessity: where processing is necessary to provide services you request or enter into;
  • Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms;
  • Legal obligation: where processing is required to comply with applicable legal or regulatory obligations;
  • Vital interests or security-related necessity: where needed to protect the safety, security, or rights of individuals or the organization.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to trusted third parties only as needed to operate our business and deliver services, including:

  • Service providers: hosting providers, website administrators, analytics providers, email delivery services, customer support tools, and IT/security vendors;
  • Payment processors: entities that handle payment transactions and related fraud prevention;
  • Professional advisors: lawyers, accountants, auditors, insurers, and similar advisors;
  • Authorities or regulators: where required by law, legal process, or lawful request;
  • Business transfer parties: in connection with a merger, acquisition, restructuring, financing, or sale of assets.

All third-party recipients are expected to process personal information only for authorized purposes and to apply appropriate safeguards.

6. Data Transfer to Third Countries

Because Madrid Football Facilities S.L. operates from Spain and may use service providers located in other jurisdictions, your personal information may be transferred to, stored in, or processed in countries outside your province, territory, or country of residence, including outside Canada.

Such jurisdictions may have privacy laws that differ from those in Canada. Where personal information is transferred internationally, we take reasonable steps to ensure it remains protected through contractual, organizational, and technical safeguards appropriate to the nature of the information and the risks involved.

7. Storage Duration

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information, the reason it was collected, applicable legal obligations, and operational requirements. When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or de-identify it.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

  • Access: to request confirmation of whether we hold personal information about you and to obtain a copy;
  • Rectification: to request correction of inaccurate or incomplete personal information;
  • Erasure: to request deletion of personal information where lawful and appropriate;
  • Restriction: to request that processing be limited in certain circumstances;
  • Data portability: to request a copy of certain information in a structured, commonly used format where applicable;
  • Objection: to object to certain processing, including some forms of marketing or processing based on legitimate interests.

To exercise your rights, please contact us using the details in the “Contact Information” section below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent for certain processing activities, we may be unable to provide some services or features to you. We will explain any consequences at the time if applicable.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so that we can address your complaint directly.

If you are located in Canada and believe your privacy rights have been violated, you may also have the right to submit a complaint to the appropriate privacy regulator in your jurisdiction, such as the Office of the Privacy Commissioner of Canada or a provincial privacy authority, depending on the nature of the issue and applicable law.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, encryption where appropriate, secure storage practices, and staff confidentiality obligations.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Madrid Football Facilities S.L.
Calle de Alcalá, 184, Madrid, Spain
Email: [email protected]
Phone: +1 (905) 624-7819
Website: felrixklim.click

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by law.

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